| We are hiring….
Job Position: Customer Service Coordinator Work Location: Abu Dhabi , United Arab Emirates Should be ready to join immediately , preferably on cancelled visa or visa visa. Key duties and responsibilities: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. • Answer calls professionally • respond to customer inquiries • research required information using available resources • handle and resolve customer complaints • provide customers with product and service information • enter customer information • process orders, forms and applications • identify and escalate priority issues • route calls to appropriate resource • follow up customer calls where necessary • complete call logs • produce call reports Preferred Candidate: • Proficient in relevant computer applications • knowledge of customer service principles and practices • knowledge of call center telephony and technology • six months or more experience in a call center environment • customer service experience • good data entry/keyboard skills • knowledge of administration and clerical processes • relevant product knowledge • stress tolerance |
