We are hiring….

Job Position: Customer Service Coordinator

Work Location: Abu Dhabi , United Arab Emirates

Should be ready to join immediately , preferably on cancelled visa or visa visa.

Key duties and responsibilities:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

• Answer calls professionally

• respond to customer inquiries

• research required information using available resources

• handle and resolve customer complaints

• provide customers with product and service information

• enter customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• follow up customer calls where necessary

• complete call logs

• produce call reports

Preferred Candidate:

• Proficient in relevant computer applications

• knowledge of customer service principles and practices

• knowledge of call center telephony and technology

• six months or more experience in a call center environment

• customer service experience

• good data entry/keyboard skills

• knowledge of administration and clerical processes

• relevant product knowledge

• stress tolerance

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